The Department of Health and Human Services manages the delivery of health- and human-related services for all North Carolinians. The Department works closely with health care professionals, community leaders and advocacy groups; local, state and federal entities; and many other stakeholders to make this happen.

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NCDHHS oversees the following service areas: Health, Opportunity and Well-being, Medicaid, Operational Excellence, Policy and Communications, and Health Equity. NCDHHS is the appropriate contact about the quality of care provided by a health care facility. 

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If you would like to share comments or complaints with NCDHHS about the quality of care provided by a health care facility, you may do so by telephone, mail or facsimile:

 

To contact by phone: 1-800-624-3004 (within N.C.) or 919-855-4500 (Hotline Hours: 9:00 a.m. - 12:00 p.m. and 1:00 p.m. - 4:00 p.m. weekdays, except holidays)

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To contact by fax: 919-715-7724

 

To contact by mail: Complaint Intake Unit, 2711 Mail Service Center, Raleigh, NC 27699-2711

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For additional information on Healthcare Reporting Resources for Patients and Families in NC, please click here. Please note we do not assure the completeness or accuracy of the details provided.

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