top of page

Contact North Carolina
Department of Health and Human Services

The Department of Health and Human Services manages the delivery of health- and human-related services for all North Carolinians. The Department works closely with health care professionals, community leaders and advocacy groups; local, state and federal entities; and many other stakeholders to make this happen.

NCDHHS oversees the following service areas: Health, Opportunity and Well-being, Medicaid, Operational Excellence, Policy and Communications, and Health Equity. NCDHHS is the appropriate contact about the quality of care provided by a health care facility. 

If you would like to share comments or complaints with NCDHHS about the quality of care provided by a health care facility, you may do so by telephone, mail or facsimile:


To contact by phone: 1-800-624-3004 (within N.C.) or 919-855-4500 (Hotline Hours: 9:00 a.m. - 12:00 p.m. and 1:00 p.m. - 4:00 p.m. weekdays, except holidays)

To contact by fax: 919-715-7724


To contact by mail: Complaint Intake Unit, 2711 Mail Service Center, Raleigh, NC 27699-2711

For additional information on Healthcare Reporting Resources for Patients and Families in NC, please click here. Please note we do not assure the completeness or accuracy of the details provided.

bottom of page